**Due to the high volume of orders being placed, our samples are going out of stock faster than usual. If the samples in the cart go out of stock, you may receive different samples.
Haruharu US OFFICIAL is a dedicated website for our US customers. We only ship within the continental United States for orders placed here.
Questions on Cost for Shipping:
Standard shipping within the US is free on all orders $35+, excluding tax, and after discounts are applied. Standard shipping is shown during checkout for all orders less than $35.
If you would like to change your shipping address:
If your order is already paid and you wish to change your shipping address, please contact us immediately and include your order number for faster processing. Unfortunately we cannot edit your address or modify your order once your order has been processed by our warehouse, so please ensure that you provide the correct shipping information during the checkout.
It is very important that you provide us with the correct shipping information. We will not be held liable for any failed delivery due to wrong delivery information provided by the customer during the checkout.
Once your order leaves our warehouse, it is the custody of the shipping carrier. Please contact your projected carrier for all issues with tracking, delivery, or delays.
What is the ETA for my order?
When your order is ready to be shipped, you will receive a shipment confirmation email. Most of our orders are shipped within 1-2 business days after the order has been placed excluding holidays and standard fulfillment.
Depending on where you live, delivery may take a longer time to arrive.
My Package status is DELIVERED but I have not received it!
Packages are scanned for delivery before your local mail carrier physically drops them at your home, and you may receive your package within 24 hours after your tracking has updated to “delivered.” If it’s been longer than 24 hours, please contact your local USPS.